At Safar Footwear, we want you to love your purchase. Since we sell pre-loved (thrifted) and factory-leftover footwear, please read our policy carefully before ordering.
Condition Disclosure
All items are pre-owned or factory-leftover unless otherwise stated. We inspect and grade each pair honestly (e.g. Like New, Gently Used, Well-Loved) and describe visible wear in the product listing and photos. Because these are used goods, minor signs of wear are normal and are not considered defects.
Exchange Policy
We accept exchanges within 3 days of delivery if:
- The item received is significantly different from what was described or photographed (wrong item, wrong size sent by us, or undisclosed major damage)
- The shoes are unworn, in the same condition as received, with any original packaging
To request an exchange, message us on our official WhatsApp/Facebook page with your order number and photos of the issue within 3 days of delivery.
Refunds
Refunds are only issued if we cannot offer a suitable exchange or replacement. Approved refunds are processed to your original payment method or as store credit, within 5-7 business days of us receiving the returned item.
Non-Returnable Situations
- Change of mind after delivery
- Normal signs of wear consistent with the item's listed condition
- Items damaged after delivery due to customer handling
- Requests made after 3 days of delivery
Return Shipping
If the return is due to our error (wrong item, undisclosed damage), we cover return shipping. If the return is for any other approved reason, the customer covers return shipping costs.
Questions? Reach out to us before placing your order if you'd like more photos or details on any item's condition.